Effective Date: October 6, 2025

Brand Name: Jasmine & Threads

Founder: Yasmeen Sayed

Address: Riddhi Siddhi Apartment, Flat No:305, Gate No:8, Malwani, Mahada, Malad-West, Mumbai – 400095

Email: jasmine.threads2025@gmail.com

Phone: +91 8879461165

1. Overview

At Jasmine & Threads, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with our return and refund process.

2. Eligibility for Returns

  • You may request a return or exchange within 7 days of delivery.
  • The product must be unused, unwashed, and in the same condition as received.
  • The item must be in its original packaging with all tags intact.
  • Proof of purchase (order confirmation or invoice) is required.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Discounted or sale items.
  • Customized or made-to-order products.
  • Accessories or innerwear for hygiene reasons.

4. Return Process

  1. Email us at jasmine.threads2025@gmail.com or call +91 8879461165 to initiate a return request.
  2. Our support team will guide you on the return shipping process.
  3. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your request.

5. Refunds

  • Approved refunds will be processed to your original payment method (credit card, debit card, UPI, wallet, etc.).
  • Refunds usually take 7–10 business days to reflect in your account, depending on your bank/payment provider.
  • Shipping charges (if any) are non-refundable.

6. Exchanges

  • If you wish to exchange an item for a different size or product, please mention it in your return request.
  • Exchanges are subject to stock availability.

7. Damaged or Wrong Products

  • If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery with photos of the item.
  • We will arrange a replacement or full refund at no additional cost.

8. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
  • We recommend using a trackable courier service for safe delivery of returned items.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Jasmine & Threads

Founder: Yasmeen Sayed

Email Id: jasmine.threads2025@gmail.com

Contact No: +91 8879461165